Confirmed Service Customer
I did two major services on my 2020 GMC AT4 within 3 weeks from eathother ( new brakes and oil change, followed by 60k service) after getting my brakes done, they continued to squeak. I called and complained about it and was told that���s how the new brakes are now. This is the most idiotic thing I���ve ever heard. I took my truck back to get this fixed because I could not tolerate the sound anymore. Brakes were showing 92% life fronts and 94% back. They resurfaced the rotors to help with sound and helped for a whole 2 days, however, I���m now back with same issue again. It���s now gotten beyond irritating to have to go back a fourth time, use more of my time and theirs, versus doing the job right the first time. I want new rotors and new manufacture brakes at this point. Also, make sure they use grease on the brakes as well.
Fernando P.
TURLOCK,
CA
Business Response
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don���t hesitate to call us if you���d like to discuss anything in greater detail.
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